Hello and Welcome

Hello, and welcome.  I don't know about you, but I've noticed a decline in customer service over the years.  Not everywhere, of course, but in many places.  It almost seems like a person has to go to an expensive store or restaurant to get good customer service.   I hope you use this blog to discuss customer service as it was taught to me many years ago and highlight places that get it right.  We can certainly discuss places with room for improvement, but I would like to keep them anonymous as much as possible.  I don't want to get into playing the blame game with businesses that aren't able to defend themselves online.